Posted by: Jennifer Mayerle | April 22, 2009

Gas Company Apologizes

Monday I did a story on a business owner in Chamblee who received an outrageous gas bill.  Paul Hsu was used to paying $600-800/month.  This bill was for nearly $50,000!  He was in disbelief.  Hsu tried calling his billing company as well as Atlanta Gas Light, who reads the gas meter.  AGL checked the meter multiple times for leaks and found nothing.  They maintained the reading was accurate.  So the billing company told Hsu he owed the $50,000.  Hsu feared he would lose his restaurant, Ocean Garden, and everything else he’s worked for in life.  Hsu called me last week, and asked me to look into the bill.  Within two days, AGL admitted there was a problem with the meter and they would be looking into it so make sure Hsu received a new, lower bill.  They issued this statement, “…the customer was incorrectly charged.  We apologize to the customer and are wokring to correct his account information.” 

On Tuesday I received an email from Hsu’s daughter.  In her email she wrote, “You saved our business — my dad can’t stop talking about it!”

Pretty awesome.  This is what doing TV News is all about.

Interviewing Paul Hsu

Interviewing Paul Hsu


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